Terms & Conditions
Customers are responsible for providing us with the following information:
- pick up time required
- the correct date required
- number of passengers
- amount of luggage
- any extras
Planning to catch a train or flight? We’ll suggest the ideal pickup time and keep you updated on traffic, so you’ll get there with plenty of time to spare.
For airport pickups, just pop your flight details in your booking and we’ll track your arrival.
Have a quick check of your booking details when you book – it helps make sure everything runs like clockwork.
Fancy a change of route or an extra stop? We can sort that, though there might be a small extra charge. The price we quote is based on your original booking details.
Just to note – we can’t take pets in our cars. Thanks for understanding!
Looking for reliable transport around the New Forest? Our drivers know every shortcut from Southampton to Heathrow and beyond.
Getting through the airport can take a while, especially at customs and baggage claim. To help us meet you smoothly:
Keep your phone on and charged when you land – we’ll text you your driver’s number. Drop them a quick message about where you are, especially if:
- You’re traveling with just hand luggage
- You’re getting assistance at the airport
- You’d like to grab a coffee or do some shopping before heading out
A quick heads-up means your driver will be ready and waiting at just the right time.
Here’s what you need to know about waiting times and vehicle care:
Your driver will head to the car park 45 minutes after your flight lands if they haven’t heard from you. Just so you know:
- Parking fees over 29 minutes will be added to your fare
- After the first hour, waiting time costs £40 per hour
- Keep us posted on your progress to avoid extra charges
For your comfort and ours:
- Check with your driver before having any food or drinks in the car
- There’s a £200 charge if the vehicle needs special cleaning
- Face masks aren’t required anymore, but we’re happy to provide one if you’d like
By booking with us, you’re agreeing to these simple terms. We want to make your journey from the New Forest to your airport as smooth as possible.
PAYMENTS
Ready to pay? We keep it simple:
- Pay your driver directly in cash on the day, or if you prefer to use a cheque, just make it out to your driver’s name.
- Rather pay ahead? We can send you a quick payment link to settle up with your card.
- Got any questions about your booking? Just contact us – we’re here to help.
Thanks for choosing us for your New Forest airport transfer. Looking forward to getting you there safely and on time.